One of our customers just asked us this question. They have a number of Synergy Requests in their system, but they wanted to add another request without placing it in the list. Our reply back to them – create the request as normal and click the field that says “Hide” in the General Section.
This will allow a user that knows that this request exists, the ability to use it – while hiding it from other users in the menu system.
To make it easy for the proper resources to use the request, a link can be created on a custom start page.
